Returns & Exchanges

At BrewDog, we want you to enjoy every sip and snack; if your order isn't up to our high standards, we offer a 14-day return window for non-perishable merchandise and a quality guarantee on all brews. Please note that for safety reasons, perishable food items cannot be returned unless they arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.

• 2.
  Pack Your Items

  Securely package your items in their original BrewDog shipping box or a similar sturdy container to prevent damage during transit.

• 3.
  Label and Ship

  Download and print your pre-paid shipping label from our portal, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.