Frequently Asked Questions
Everything you need to know about your craft beer orders.
How do you ensure the beer stays fresh during shipping?
We ship all our beers in specialized, reinforced cardboard packaging designed to protect against light and temperature fluctuations, ensuring your brew arrives in brewery-fresh condition.
What is your return policy for food and beverage items?
Due to the nature of our products, we cannot accept returns on beverages. However, if your order is damaged or incorrect, please contact our customer service team within 48 hours for a full refund or replacement.
Do I need to be home to sign for my delivery?
Yes. Because our products contain alcohol, an adult of legal drinking age must be present to sign for the delivery and provide a valid government-issued ID upon request.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link so you can follow your beer's journey right to your doorstep.
Are your beers suitable for vegans?
The majority of our headliner beers are vegan-friendly. We do not use isinglass in our brewing process. Please check the specific product description for information on limited edition brews that may contain lactose.